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Customer Service Implementation

Destination Customer satisfaction; people and systems ready; right first time

When you have your route map from our Customer Service package, let us help you reach your destination and get it right, first time.

Addcent’s Customer Service Implementation package is based on our experience of establishing successful CRM systems in a variety of organizations. We apply the best practices and proven tools we have collected, including process maps, methods, templates and plans.

You benefit from skills and knowledge already shown to drive effective and efficient change. And your CRM solution is implemented faster, cheaper and more safely, with a step-by-step approach that supports your business.

Addcent work with you, at every step

  1. The route map derived in the Customer Enabler package gives us the time plan and priorities for the most important CRM processes and most pressing needs. We work with you to detail the requirements and processes. Then we configure the application to support your specific needs, with custom development if that’s appropriate.

  2. You get most value from your CRM application when it becomes part of your whole business, rather than isolated to customer service. We know how to integrate all your end-to-end processes and databases including ERP, production planning and finance systems. We are experts in technical integration and data management, so we look after your data migration and set up data management routines to safeguard continuous data quality.

  3. The final challenge is to embed the application into your organization and make it part of the way people work. We help you roll out the CRM application to all the users in your organization, with education on the system and business processes, new routines and supporting information. We find the most efficient, pragmatic approach, that’s purpose-built for your organization and people, and ensures you get the best returns on your investment.

Route map, tools, systems, people: ready. You’re on course for improved customer satisfaction.