Customer service Enabler

Your route map to improved customer service

You wouldn’t start a journey without deciding your destination, studying a map, and deciding on the best route. And when you choose a CRM application for your customer service process you need a goal, an understanding of the environment, and a plan, before you make that investment.

Addcent create a plan that works for your business

We start by working with you to understand your business goals and drivers. We analyze the problems and opportunities. And we determine where your investment will work best to improve customer service productivity and efficiency.

So the CRM system you define and invest in can build on your strengths and solve your issues. And you reach your desired goal of improved customer service.

The plan we build with you highlights which customer service processes need improvement. We identify what functionality your CRM application needs to include. And the prioritized time plan ensures the fastest business improvements, with minimum disruption and maximum impact on customer service.

Fuelling improvements across customer service

Before you invest in your CRM application, the Customer Service Enabler focuses attention on your business needs. And once your CRM system is in place it helps boost your business – with an average 25% increase in customer satisfaction, first call resolution and in call deflection. (figures derived from Salesforce.com customer satisfaction study).